The CTIOS Web Service provides clients with the necessary Web Methods to perform the most commonly used Third Party Agent State Control, Call Control, and methods to retrieve details about Agents and Calls. The CTIOS Web Service methods are complete

Cisco ICM Software CTI OS Agent Desktop User Guide This manual provides instructions for using the CTI OS Agent Desktop.This manual is intended primarily for agents who will use CTI OS Agent Desktop to answer and process calls. This manual assumes t