Acquiring the designation of Certifi ed Software Quality Analyst (CSQA) indicates a professional level of competence in the principles and practices of quality assurance in the IT profession. CSQAs become members of an acclaimed professional group,
Cisco ICM Software CTI OS Agent Desktop User Guide This manual provides instructions for using the CTI OS Agent Desktop.This manual is intended primarily for agents who will use CTI OS Agent Desktop to answer and process calls. This manual assumes t
