说明: Contents 1. The need for a model 4 2. The Fundamental Concepts of Excellence 5 3. The EFQM Excellence Model 6 3.1 Overview 6 3.2 Model contents structure 7 3.3 The RADAR logic 8 3.4 Applying RADAR Logic 9 3.5 Model Criteria 10 CRITERION 1 – Leadersh
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