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详细说明：NULL 博文链接：https://caerun.iteye.com/blog/698065ATG Customer Intelligence Installation and configuration Guide Contents 1 Introduction Audience Documentation Conventions Related documents 2 Installation Overview Installing with CIM 3 ATG Customer Intelligence Overview ATG Customer Intelligence Features Architecture overview 23355678 ATG Customer Intelligence securit ATG Customer Intelligence Components ATG Reporting Ce Modeling Components Additional Reporting Componen ATG Customer Intelligence Software Development Kit 10 Databases How ATG Customer Intelligence Is Used 12 Log Files 13 4 Configuring ATG Applications for Reporting 15 Application EAR Files 15 Configuring Application Logging 16 Configuring an asset management server 17 Configuring a Production Server 18 Filtering Specific Site Visit 20 Tracking Users During Multiple Site Visits 21 Configuring an Agent Server 22 5 Creating the data warehouse 23 Creating platform Data Warehouse Tables 23 Creating Search Data Warehouse Tables 23 Creating Outreach Data Warehouse Tables 24 Creating service data Warehouse tables 24 Creating Commerce Service Center Data Warehouse tables 24 Content ATG Customer Intelligence Installation and configuration guide 6 Configuring Data Warehouse Loader Servers 25 Configuring the Main Loader Server 25 Custom Catalogs 26 Configuring the Outreach Loader Server 26 Creating the data loader production tables 27 Creating the Data Loader Local Tables 7 Installing aTG Customer Intelligence 29 Before you begin Downloading and Installing atG Customer Intelligence 30 Configuring the Java Virtual Machine 30 Creating the Content Store 31 8 Configuring the Web Server 33 Enable ssl on the web server 34 9 Starting ATG Customer Intelligence 37 Configuring the reporting server 37 Creating the Reporting Center Data Source 39 Importing Reports and Metadata 40 Installing Application Deployment Archives 40 Accessing Report Metadata 41 Configuring the data Warehouse Time Zone Configuring the link to the bcc 42 Configuring Access to an Email Server 42 10 Accessing atG Customer Intelligence 45 Opening ATG Customer Intelligence from Other ATG applications 45 Configuring the Launch Reporting Center Link from the bCc 45 Single Sign-On Between ATG Customer Intelligence and the Business Control Center Configuring Multiple Custom Authentication Providers 47 Disabling Anonymous Access 47 Configuring ATG Customer Intelligence Access Permissions 48 ATG Customer Intelligence Access Administration 48 Assigning ATG Customer Intelligence Roles Default Access Settings 11 Uninstalling atG customer Intelligence 53 Glossary 55 Index 58 Contents ATG Customer Intelligence Installation and configuration Guide 1 Introduction This guide provides an overview of aTG Customer Intelligence and its components, and instructions for installing ATG Customer Intelligence(Aci) Note: Availability of the studio applications and documents described in this guide depend on your licensing permissions and atG installation (s). References in this guide to additional documentation studios, applications, sample material, and tools may not be applicable to your ATG Customer Intelligence (ACI)installation. Please be sure to follow instructions and guidelines specific to your installation. For questions regarding your installation, or to change your licensing permissions, see your administrator. This chapter includes the following sections Audience Documentation Conventions Related documents Audience To use this guide you should be familiar with Reporting concepts Database and data warehouse concepts Security concepts Windows and/or UNIX administration Existing server environment and security infrastructure in your organization Documentation conventions The following conventions are used throughout the documentation: Convention Explanation italics Introduces new terms and indicates emphasis Introduction ATG Customer Intelligence Installation and configuration guide Bold Emphasizes important information or indicates field names, menu items, or button names monospace Indicates syntax examples, values that you specify, or results that you receive Brackets Indicates optional items. For example, in the following statement: SELECT [DISTINCT, DISTINCT is an optional keyword The directory where you installed ATG Commerce is identified as The directory where you installed atG Customer Intelligence is identified as Related documents Thefollowingguidesareavailabletoatgcustomersviaatg.com: Document Contains Information about ATG Reporting Center User Guide Accessing and running reports using the atg reporting Center ATG Customer intelligence data Database structure and metadata that can be used for Warehouse guide reports Information on application -specific reports for products such as atG Commerce and Knowledge can be found in the documentation for those products For information on supported platforms and product combinations see the supported environments pageontheatgWebsite(http://www.atg.com/en/products/requirements/). Cognos documentation is available at the following location after you have installed atg customer Intelligence /c8/webcontent/documentation /en 2 1-Introduction ATG Customer Intelligence Installation and configuration Guide 2 Installation Overview This chapter provides a high-level overview of the steps required to install atg Customer Intelligence lt includes cross-references to the sections of this document that cover each step in detail. See information about the atG Customer Intelligence application in ATG Customer Intelligence Overview To install aTG Customer Intelligence Install the atg applications that will be the subject of aTg customer Intelligence reporting. Configure those applications to log operational information for reports. See Configuring ATG Applications for Reporting 2. Create the data warehouse. See Creating the Data Warehouse 3. Install one or more data warehouse loader servers. See Configuring Data Warehouse Loader servers 4. Install the atg customer Intelligence server See installing atg customer intelligence 5. Install a Web server to control users'access to the atG customer Intelligence server. See Configuring the Web server 6. Start ATG Customer Intelligence and make the initial configurations required for it to run reports. See Starting aTG Customer Intelligence Installing with CIM ATGs Configuration and Installation Manager( CIM) is a utility that helps to simplify atG product configuration It ensures that all configuration steps are completed in the correct order. You can use CIM to get a working installation running as quickly and easily as possible In CIM, reporting is considered an add-on to other applications. Select the atG applications that you will use from the product selection menu in CIM. Then select reporting as an add-on Important: cim does not complete all the steps required to install aTG customer Intelligence ClM handles the following configuration steps for ATG Customer Intelligence Configuring atG applications to log operational information for reports. See Configuring ATG Applications for Reporting Creating the data warehouse. See Creating the Data Warehouse 3 2-Installation overview ATG Customer Intelligence Installation and configuration guide Configuring data warehouse loader servers. See Configuring Data Warehouse Loader Servers CIM does not perform the following configuration steps for AtG Customer Intelligence Installing the atg customer Intelligence server See Installing atg customer Intelligence Install a Web server to control users' access to the atg customer intelligence server See Configuring the Web server To use CIM, do the following 1. Download and install your ATG products 2. Navigate to home bin 3. Enter the command cim. bat sh 4. Follow the prompts to configure your installation to access the online help, enter h at point. 4 2-Installation overview ATG Customer Intelligence Installation and configuration Guide 3 ATG Customer Intelligence Overview ATG Customer Intelligence(Acl)helps your organization make informed decisions by providing access to and analysis tools for business data. Use atG Customer Intelligence components to view or create business reports related to your internal and external customer interactions to analyze data, to perform ad hoc queries, and to create dashboards and scorecards The following aTG applications are delivered with pre-configured reports and dashboards for use with ATG Customer Intelligence ATG Knowledge ● ATG Self service ATG Commerce ATG Outreach ATG Search ATG Commerce service center This chapter includes the following sections ATG Customer Intelligence Features Architecture Overview ATG Customer Intelligence Security ATG Customer Intelligence Components How ATG Customer Intelligence ls Used og Files ATG Customer Intelligence Features This section provides a brief introduction to ATG Customer Intelligence features ATG Customer Intelligence is a multilingual solution that lets you author reports once and deploy them globally. When users open a report, it automatically opens in the proper language, based on their locale settings. 5 3-ATG Customer Intelligence overview ATG Customer Intelligence Installation and configuration guide You can select the language that you prefer for the user interface. If your data and reports are available in multiple language ges, you can also select the language that you prefer for the content to deliver e multilingual content, you can create each entry with multilingual properties in the appropriate studio ATG Customer Intelligence reports can be output in the following formats HTML PDF Microsoft excel CSv(delimited text XML If you are the owner of a report or have the necessary permissions, you can specify the default format for each report. You can also specify how many report output versions to keep You can schedule reports to run at a time that is convenient for you. For example, you may want to run reports during off hours when demands on the system are low. Or you may want to run them at a regular weekly or monthly interval. You can schedule entries individually or use jobs to schedule multiple entries It once. Jobs have their own schedules independent from report schedules When you view report data in the Reporting Center or Query Studio, you may be able to drill down or up through information to view it at a more or less detailed level. ATG Customer Intelligence also supports ad hoc querying, and the ability to join display reports into dashboards, providing quick analysis of multiple information streams Architecture overview This section describes the databases and other major components involved in an atG customer Intelligence installation and their relationships to one another. A typical ATG Customer Intelligence installation has the following components ATG applications-Applications such as atG Knowledge and ATG Commerce provide information that is stored in the atgDw. these applications provide operational data in the form of log files Log files-ATG applications write log files containing operational data. Data warehouse loader servers read those files and load the data into the data warehouse Data warehouse loader servers-Database loader servers take operational data from log files and load it into the data warehouse. In some cases the data warehouse loader server takes operational data from the production databases for atg applications Data warehouse-Contains data from atG applications that is used as the source information for reports and queries. the data in the data warehouse is subject oriented, integrated, informational, non -volatile, and time variant. the data warehouse is optimized for query processing. 6 3-ATG Customer Intelligence overview

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