“I had a technical question about my project team here at Alpha Omega. Is Joe Hawke available?” “No, Mr. Hawke is also out of town. I am the assistant to the president. I would be happy to help you if I can,” Hannah said with professional determinat
Mark C.Paulk Charles V.Weber Suzanne M.Garcia Mary Beth Chrissis Marilyn Bush Content Acknowledgments................................................................................................O-vii Overview 1 Introducing the Key Practices Docum
