ITIL v3原版英文书 The drafts of this publication have been reviewed by consultants, experts, practitioners and business managers with tough criteria for what can be considered best practice. This includes customers and providers of IT services facing som
Foundation Certificate in ITSM (IT Service Management): ITIL Foundation Certificate in ITSM,即ITIL基础认证,是针对任何希望对IT服务管理理念有所了解的人,其主要目的是确保认证者从专业的角度了解ITIL的基本知识体系和专业术语。ITIL Foundation 是获取其它两个证书的基础与入门。